Contact
Contact Us
We love hearing from our customers. Whether you have a question about a product, need help with an order, or just want to say hello — we're here for it.
Get In Touch
Email: novaroa2026@gmail.com
Response Time: We aim to reply to all enquiries within 24 hours (Monday–Friday). Messages sent on weekends or public holidays will be answered on the next business day.
Order Enquiries
For the fastest response, please include the following in your email:
- Your order number (found in your confirmation email)
- The product name you're enquiring about
- A brief description of your question or issue
This helps us jump straight to solving your problem without back-and-forth.
Common Questions
Where is my order? You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to update after dispatch. If it's been longer than the estimated delivery time on our Shipping Policy, reach out and we'll investigate.
Can I change my shipping address? Yes — but quickly. Email us as soon as possible after placing your order. If your order hasn't been dispatched yet, we'll update the address for you.
What if my product arrives damaged or faulty? We're sorry that happened. Send us a photo of the damaged item and your order number, and we'll arrange a replacement or refund — no hassle.
Can I return a product? Yes. Please review our Refund & Returns Policy for full details on eligibility and process.
Business Hours
- Monday–Friday: 9:00 AM – 6:00 PM (UK Time)
- Saturday–Sunday: Closed (but you can still email us — we'll reply Monday)
Thank you for supporting Novaro. We'll get back to you as fast as we can.